{"id":93,"date":"2023-04-08T19:24:29","date_gmt":"2023-04-08T19:24:29","guid":{"rendered":"https:\/\/devu05.testdevlink.net\/vivet\/?page_id=93"},"modified":"2023-06-28T16:49:37","modified_gmt":"2023-06-28T16:49:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/devu05.testdevlink.net\/vivet\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;5%&#8221; left_padding_desktop=&#8221;25%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;25%&#8221; left_padding_tablet=&#8221;20%&#8221; constrain_group_4=&#8221;yes&#8221; right_padding_tablet=&#8221;20%&#8221; left_padding_phone=&#8221;24px&#8221; constrain_group_6=&#8221;yes&#8221; right_padding_phone=&#8221;24px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;10&#8243; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;fast&#8221; shape_type=&#8221;&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;right&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;3%&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; gradient_type=&#8221;default&#8221;][nectar_responsive_text font_size_desktop=&#8221;2vw&#8221; font_size_tablet=&#8221;5vw&#8221; font_size_phone=&#8221;8vw&#8221; font_line_height=&#8221;1.1&#8243;]\n<h3>Frequently asked questions<\/h3>\n[\/nectar_responsive_text][\/vc_column_inner][\/vc_row_inner][toggles style=&#8221;minimal_shadow&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221; border_radius=&#8221;20px&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;WHAT IS INCLUDED WITH MY ORDER &#8220;][vc_column_text]Refer back to product details and contact us for additional questions[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;HAS MY ORDER SHIPPED &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]\n<p style=\"font-weight: 400;\">Post placing your order<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Awaiting Processing: The order is waiting to be received<\/li>\n<li>Processing: This order is imported into our system<\/li>\n<li>Awaiting Shipment: The order has been processed and is awaiting shipment<\/li>\n<li>Pending: Implys there is a delay in your order being processed by our system.<\/li>\n<li>Shipped: This order has been shipped.<\/li>\n<li>Awaiting Approval: The order is pending approval from an authorized approver within your organization.<\/li>\n<\/ul>\n[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;HOW DO I TRACK MY ORDER &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]Allow 24 hours after shipping to track the order actively. Tracking will be provided once the product has shipped. Feel free to contact us for additional questions or concerns.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;MY ORDER NEVER ARRIVED\/WERE ITEMS MISSING FROM MY SHIPMENT? &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]It is possible all items on the order will not ship together. Shipping notifications with tracking information are sent within 24 hours of shipment.\u00a0If, after confirming all items have shipped and you still have not received your items or if items are missing, please contact us for assistance.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I RECEIVED THE WRONG PRODUCT &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]If you feel that you have received the wrong product, please contact us.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;HOW DO I MAKE A CHANGE TO MY ORDER? &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]Please contact us for assistance prior to the order being shipped. Have the order ID available. Once the order has shipped, the order cannot be changed or updated.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;WHAT IS THE RETURN POLICY? &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]Please refer to our Terms &amp; Conditions for complete details regarding our return policy.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;HOW DO I RETURN THE PRODUCT? &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]Please contact us to receive a return authorization.[\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;HOW MUCH IS SHIPPING? &#8220;][nectar_responsive_text font_size_min=&#8221;14px&#8221; font_size_max=&#8221;20px&#8221; font_size_desktop=&#8221;1.1vw&#8221; font_line_height=&#8221;1.6&#8243;]Shipping costs are calculated at the time of shipment. 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